HelpGent Pro A better way to connect with your audiences

HelpGent is a asynchronous communication platform and conversational form builder designed to transform how businesses engage with their audiences. The plugin enables personalized, multi-modal communication through video messaging, voice messaging, text messaging, and screen recording with voiceover capabilities.

At its core, HelpGent features an innovative conversational forms system that breaks down traditional forms into easy-to-follow, multi-step screens with video explanations, creating interactive and dynamic user experiences. The platform includes conditional logic for personalized user journeys, collaborative admin support, and a “Save Incomplete Data” feature that captures insights even from abandoned forms. Users benefit from both a powerful back-end admin portal for managing all conversations and a user-friendly front-end audience portal that serves as a centralized hub for ongoing communication.

With seamless integrations including Google Drive, Directorist, and Bunny Cloud Storage, HelpGent streamlines workflows while delivering the engagement benefits that statistics support: 68% of consumers prefer video content, viewers retain 95% of messages from video versus 10% from text, and multi-step forms can increase conversions by up to 300%.

HelpGent Pro Features

• Video messaging for face-to-face conversations without physical presence.
• Screen recording capability with voiceover for detailed issue demonstration and support.
• Voice messaging for asynchronous audio communication.
• Text messaging with flexible response timing and control.
• Conversational forms with multi-step screens and video explanations.
• Conditional logic for personalized user journeys based on input.
• Save Incomplete Data feature to capture insights from unsubmitted or abandoned forms.
• Multiple admin collaboration for team-based user support.
• Lead generation through visitor information collection.
• Filter and search functionality for stored messages by video, voice, name, and email.
• Form customization with two different themes.
• Personalized welcome messages and thank you pages.
• Back-end admin portal for conversation management and insights.
• Front-end audience portal as a centralized communication hub.
• Integration with Google Drive, Directorist, and Bunny Cloud Storage.